Member Offers Text Program

Summary

Kanurra, Inc. (“Kanurra,” “we,” “us”) is a pharmacy benefit manager for self-funded employer health plans. Our marketing text program, Kanurra Member Offers (the “Program”), tells members of health plans that Kanurra administers about pharmacy benefits in their plan and new features in the Kanurra app. Every message is sent from our toll-free number, (888) 814-7677.

The Program is separate from Kanurra Member Account Notifications, the account text program sent from (888) 814-4197. The two programs use different phone numbers, joining one does not enroll you in the other, and stopping one does not stop the other.

These terms explain how to join, what we send, how to get help, and how to stop. They apply to the Program only. Use of this website is covered by our Terms of Service, and how we handle your information is covered by our Privacy Policy.

What we send

The Program sends marketing messages about your pharmacy benefit and the Kanurra app. That means:

• Pharmacy options your plan includes, such as a lower-cost mail order option for 90-day supplies.
• New features in the Kanurra app.
• Reminders about ways to use your plan’s pharmacy benefit.

Every member in the Program gets the same messages. We do not use your claims, prescriptions, or health information to decide what we send you, and our messages never include drug names, diagnoses, or claim dollar amounts. Messages about your own prescriptions or account come only from Kanurra Member Account Notifications, never from this Program. No pharmacy, drug manufacturer, or other company pays Kanurra to send any message in this Program.

Here are examples of messages in the Program:

“Kanurra Offers: Your plan now includes Cost Plus Drugs mail order, with 90-day supplies of many generics delivered to your door. See if your prescriptions qualify: my.kanurra.com Reply STOP to opt out, HELP for help. Msg & data rates may apply.”

“Kanurra Offers: New in the Kanurra app: see what each of your pharmacies charges before you pick up. Open it here: my.kanurra.com Reply STOP to opt out. Msg & data rates may apply.”

How to opt in

Text OFFERS (or START) to (888) 814-7677 from the mobile number where you want to receive messages. The keyword and number are published on this page, and we share them in the Kanurra app and in emails to members of plans we administer. Texting the keyword after reading the disclosure above is your consent. Right after you text it, we send this confirmation, before any other message:

“Kanurra Member Offers: You are enrolled. Up to 4 msgs/month about your plan's pharmacy benefits. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Terms: kanurra.com/member-offers”

If you did not mean to join, reply STOP.

How consent is recorded

When you text the keyword, we keep a record of it: the date and time, the mobile number, the keyword you texted, and the version of this disclosure in force at the time. We keep consent records for at least four years after you opt out or your enrollment ends, as described in the Member Offers section of our Privacy Policy.

Message frequency, timing, and cost

Up to 4 msgs/month. We send messages only between 9 a.m. and 8 p.m. in the local time of your mobile number’s area code. Msg & data rates may apply. Kanurra does not charge for these messages, but your mobile carrier’s standard message and data rates may apply under your plan with them.

Help

This number does not read replies. Reply HELP to any message for help. You will receive this reply:

“Kanurra Member Offers: This number does not read replies. For help call 888-814-4197. Up to 4 msgs/month. Msg & data rates may apply. Reply STOP to cancel.”

You can also call the help desk at (888) 814-4197, or email privacy@kanurra.com with questions about your information. Calls to (888) 814-7677 reach the same help desk.

How to opt out

Reply STOP to any message to opt out (cancel). STOP, END, CANCEL, UNSUBSCRIBE, and QUIT all work. You can also ask the help desk at (888) 814-4197 to stop these texts to your number.

After you opt out, we send one final message confirming it:

“Kanurra Member Offers: You are unsubscribed and will receive no further offers. Account texts from 888-814-4197 are not affected. Reply OFFERS to rejoin.”

After that confirmation, we send no further messages in this Program to your number unless you opt back in. We keep your opt-out record for as long as needed to honor it. If you change or give up your mobile number, please reply STOP from that number first, so messages do not reach whoever gets the number next.

How to opt back in

Text OFFERS (or START) to (888) 814-7677 from the same number. You will receive the enrollment confirmation before any other message.

Your mobile number is not shared

Text messaging originator opt-in data and consent will not be shared with any third parties.

We never sell, rent, or share your mobile number or your text messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes. Our messaging provider, Twilio, processes your number on our behalf only to deliver our messages to you. The full details, including what we keep and for how long, are in the Member Offers section of our Privacy Policy.

Carriers and delivery

The Program is available to US mobile numbers on participating carriers. Carriers are not liable for delayed or undelivered messages.

Governing law

These Program terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.

Changes and contact

We may update these terms. When we do, we will post the revised version on this page and update the date at the top.

Help desk: (888) 814-4197. Privacy questions: privacy@kanurra.com. Legal entity: Kanurra, Inc., New York, NY.