Summary
Kanurra, Inc. (“Kanurra,” “we,” “us”) is a pharmacy benefit manager for self-funded employer health plans. Our sales text program, Kanurra Sales Follow-Up (the “Program”), sends text messages to people who asked to hear from us about Kanurra for their business and agreed to receive texts.
The Program is separate from Kanurra Member Account Notifications, the program for members of plans Kanurra administers, whose terms are at kanurra.com/sms. The two programs use different phone numbers, and joining one does not enroll you in the other.
Join, get help, or stop
Join: check the optional box on a Kanurra lead form. Help: reply HELP or email hello@kanurra.com. Stop: reply STOP at any time.
By checking the box, you agree to receive recurring text messages from Kanurra, Inc. at the number you provided about your inquiry, including follow-ups, scheduling, and information about Kanurra’s services. Messages may be sent using automated technology. Consent is not a condition of any purchase. Message frequency varies. Msg & data rates may apply. Reply HELP for help and STOP to opt out. Terms: kanurra.com/sales-texts. Privacy: kanurra.com/privacy.
Texting is optional. The box is unchecked unless you check it, you can submit the form without it, and we will still follow up about your inquiry by email or phone.
What we send
These are marketing messages about Kanurra for your business. That means:
- Follow-ups about the inquiry you submitted.
- Scheduling and confirming a call with our team.
- Information about Kanurra’s services.
Please do not text us health information about yourself or anyone else. The Program is for business conversations and is not built to receive it.
An example of a message in the Program:
“Kanurra: Thanks for asking about your pharmacy spend. Want to set up a 30-minute claims review this week? Reply with a time that works. Reply STOP to opt out.”
How to opt in
Kanurra lead forms, including our forms on Facebook and Instagram, include an optional checkbox with the consent language shown above. You join the Program only if you check that box. The box is never checked for you.
Right after you opt in, the first message we send is this one:
“Kanurra: Thanks for your interest. You’ll get texts about your inquiry and scheduling. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
How consent is recorded
Every opt-in creates a consent record: the date and time, the mobile number, the name you entered, the form you submitted, and the version of the consent language shown on that form. We keep consent records for at least four years after you opt out, as described in the Sales calls and texts section of our Privacy Policy.
Message frequency, timing, and cost
Message frequency varies. We text while your inquiry is active, so the number of messages depends on where the conversation is.
We send texts only between 8 a.m. and 9 p.m. in your local time, based on your phone number’s area code.
Msg & data rates may apply. Kanurra does not charge for these messages, but your mobile carrier’s standard message and data rates may apply.
Help
Reply HELP to any message for help. You will receive this reply:
“Kanurra Sales Follow-Up: For help email hello@kanurra.com. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.”
How to opt out
Reply STOP to any message to opt out. STOP, END, CANCEL, UNSUBSCRIBE, and QUIT all work, and so does any reasonable request in your own words. You can also email hello@kanurra.com.
After you opt out, we send one final message confirming it:
“Kanurra: You are unsubscribed from Kanurra Sales Follow-Up and will receive no further messages. Reply START to rejoin.”
After that confirmation, we send no further text messages to your number unless you opt back in. Opting out of texts does not stop email or calls on its own. To stop calls too, tell us on a call or email hello@kanurra.com, and we will add your number to our internal do-not-call list.
Your mobile number is not shared
Text messaging originator opt-in data and consent will not be shared with any third parties.
We never sell, rent, or share your mobile number or your text messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes.
Our messaging provider, Twilio, and our customer relationship management provider, HubSpot, process your information on our behalf only. Details are in the Sales calls and texts section of our Privacy Policy.
Carriers and delivery
The Program is available to US mobile numbers on participating carriers. Carriers are not liable for delayed or undelivered messages.
Governing law
These Program terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.
Changes and contact
We may update these terms. When we do, we will post the revised version on this page and update the date at the top.
Questions: hello@kanurra.com. Privacy questions: privacy@kanurra.com.
Legal entity: Kanurra, Inc., New York, NY.